• Nixpal’s Privacy Policy prohibits the release of Subscriber or account information except in limited circumstances, including with express permission from the Subscriber, as and when required or permitted by law, to conform to the edicts of the law, or to comply with legal process properly served on Nixpal or one of its affiliates.
  • If you seek the identity or account information of a Nixpal Subscriber in connection with a civil legal matter, you must fax, mail, or serve Nixpal with a valid subpoena.
  • Upon the receipt of a validly issued civil subpoena, Nixpal will promptly notify the User whose information is sought via e-mail. If the circumstances do not amount to an emergency, Nixpal will not immediately produce the User’s information sought by the subpoena and will provide the User an opportunity to move to quash the subpoena in court.

  • Fees for Subpoena Compliance

    Nixpal will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within thirty (30) days from the date of receipt of the Nixpal invoice. Checks should be made out to “Nixpal”.

    Nixpal’s subpoena compliance costs are as follows:

    • Research – $60.00/hour
    • Copies – $.20/page
    • Compact Discs – $5.00/per CD

    Any applicable taxes will be charged in addition to the above fees.

  • Policies Regarding E-mail

    Nixpal will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances. Nixpal’s e-mail servers do not retain deleted or sent e-mail. However, deleted e-mail may be recoverable from back-up servers for a limited time.

    Nixpal reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the Nixpal e-mail address is related to the pending litigation and the underlying subpoena.